Returns & Refunds
We want you to be completely satisfied with every purchase from Neesay Bar. If something is not right — whether the item does not meet your expectations, arrived damaged, or simply is not what you needed — we are here to make it right. Below is our full return and refund policy.
Return Window
You may return most items within 30 days of the delivery date for a full refund or exchange. The 30-day window begins on the date the carrier marks your package as delivered, not the date you placed the order. If you are unsure of your delivery date, check the tracking information in your shipping confirmation email or contact us with your order number.
Eligibility
To qualify for a return, items must meet the following conditions:
- The item must be unused and in the same condition you received it.
- The item must be in its original packaging, including any protective inserts, sleeves, or boxes.
- Any included accessories, documentation, or components must be returned with the item.
Items that show signs of use — water stains, scratches from washing, residue from liquids, or missing components — cannot be accepted for return. We inspect every return upon receipt and will notify you if an item does not meet the eligibility requirements.
Non-Returnable Items
Certain items cannot be returned due to their nature:
- Personalized or engraved items: Any product that has been customized with engraving, monograms, or other personalization is made to order and cannot be returned unless it arrives damaged or defective.
- Gift cards: Gift cards are non-refundable and cannot be returned for cash value.
- Clearance items marked as final sale: Products sold at clearance pricing and explicitly marked as final sale at the time of purchase are not eligible for return.
How to Start a Return
To initiate a return, send an email to support@neesaybar.store with the following information:
- Your order number (found in your order confirmation email).
- The item or items you wish to return.
- The reason for the return — this helps us improve our products and service.
Once we receive your request, we will review it and respond within one business day with return instructions and, when applicable, a prepaid return shipping label. Please do not ship items back without first receiving return authorization — unauthorized returns may not be processed.
Return Shipping
If the return is due to an error on our part — wrong item shipped, defective product, or damage that occurred during shipping — we will provide a prepaid return label at no cost to you. For all other returns, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot issue a refund for returns that do not arrive at our facility. We are not responsible for items lost or damaged during return transit.
Refunds
Once we receive and inspect your return, we will send you an email confirming whether the refund has been approved. Approved refunds are processed to the original payment method within five to ten business days. Depending on your bank or card issuer, it may take an additional billing cycle for the refund to appear on your statement.
Refunds include the full purchase price of the returned item. Original shipping charges are non-refundable unless the return is due to our error. If you received free shipping on your original order because it met the $99 threshold, and your return brings the order total below $99, the standard shipping fee of $9.99 will be deducted from your refund.
Exchanges
If you would like to exchange an item for a different size, color, or product, email us at support@neesaybar.store with your order number and what you would like instead. We handle exchanges as a return plus a new order: once we receive the original item, we ship the replacement. If the replacement costs more, we will charge the difference to your original payment method. If it costs less, we will refund the balance.
Exchanges are subject to product availability. If the item you want is out of stock, we will notify you and offer the option of a refund or a different substitution.
Damaged Items
Barware and glassware can be delicate, and we package every order with care. However, if an item arrives broken, cracked, chipped, or otherwise damaged during transit, contact us at support@neesaybar.store within 48 hours of delivery. Include your order number and clear photos showing the damage to both the item and the shipping packaging. We will ship a replacement at no cost and you do not need to return the damaged item.
Defective Products
If you receive an item that is defective — a shaker that does not seal properly, a mold that does not release cleanly, hardware that strips on first use — email us with your order number and a description of the defect. We will arrange for a replacement or refund at our discretion. Defective items reported within 90 days of delivery are covered regardless of use.
Cancellations
If you need to cancel an order, email us at support@neesaybar.store with your order number as soon as possible. Orders that have not yet entered processing can be cancelled for a full refund. Once an order has been packed and handed to the carrier, it cannot be cancelled — but you can return it after delivery under our standard return policy. We make every effort to accommodate cancellation requests quickly, so the sooner you contact us, the better.
Questions
If you have any questions about our return or refund policy, or if your situation does not fit neatly into the categories above, email us at support@neesaybar.store. We are reasonable people and we will work with you to find a fair solution.