Shipping Policy
At Neesay Bar, we want your order to arrive quickly and in perfect condition. Below you will find everything you need to know about how we handle shipping, from processing times to what happens if something goes wrong in transit.
Processing Time
Orders are processed within one to three business days of being placed. Business days are Monday through Friday, excluding federal holidays. Orders placed after 2:00 PM Central Time may not begin processing until the following business day. During peak seasons — particularly around the holidays in November and December — processing may take an additional one to two business days due to higher order volume.
Once your order has been processed and handed off to the carrier, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your package in real time.
Shipping Rates
We offer two shipping options for all domestic orders:
- Standard Shipping: Flat rate of $9.99 per order. Estimated delivery is five to seven business days after your order ships. Orders totaling $99 or more qualify for free standard shipping — the discount is applied automatically at checkout.
- Expedited Shipping: Available at an additional cost calculated at checkout based on package weight and destination. Estimated delivery is two to three business days after your order ships. Expedited orders placed before 2:00 PM CT on a business day typically ship the same day.
Where We Ship
We currently ship to all 50 US states and the District of Columbia. We do not ship to PO boxes for expedited orders, though standard shipping to PO boxes is available through USPS. At this time, we do not offer international shipping. If you are located outside the United States and are interested in our products, please contact us at support@neesaybar.store and we will do our best to explore options.
Order Tracking
Every order ships with a tracking number, which is emailed to you as soon as the carrier scans your package. If you have not received a tracking email within four business days of placing your order, check your spam or junk folder first. If it is not there, email us at support@neesaybar.store with your order number and we will look into it immediately.
Tracking updates are provided by the carrier and may take 24 to 48 hours after the initial scan to show movement. This is normal and does not mean your package is delayed.
Packaging
Barware requires careful packaging. Glassware ships in molded inserts or double-boxed with cushioning material to prevent breakage. Stainless steel items are wrapped individually to prevent scratching. We use right-sized boxes to minimize movement during transit and reduce waste. Our packaging is designed to protect your purchase while keeping materials recyclable wherever possible.
Damaged or Lost Packages
Despite our best efforts, damage can occasionally occur during shipping. If your order arrives with broken, cracked, or visibly damaged items, email us at support@neesaybar.store within 48 hours of delivery. Include your order number and photos of the damage — both the item and the outer packaging. We will ship a replacement at no additional cost. You do not need to return the damaged item.
If your tracking shows delivered but you have not received your package, first check with neighbors and any alternate delivery locations at your address. If you still cannot locate it after 48 hours, contact us with your order number and we will file a claim with the carrier and work to resolve the situation. We stand behind every order we ship.