Privacy Policy
Neesay, LLC (“Neesay Bar,” “we,” “us,” or “our”) operates the website neesaybar.store. This Privacy Policy explains what information we collect when you visit our site or make a purchase, how we use that information, who we share it with, and how we protect it. We also explain your rights regarding your personal data and how to exercise them.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms described here, please do not use our site or submit any personal information.
Information We Collect
We collect information in two ways: information you provide directly and information collected automatically when you visit our site.
Information you provide: When you place an order, create an account, sign up for our email list, or contact us, you may provide your name, email address, shipping address, billing address, and payment information. If you contact our support team, we collect the content of your messages along with any attachments you send. Payment card details are processed directly by our payment processor and are not stored on our servers.
Information collected automatically: When you visit our site, our servers automatically log certain information, including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on each page, and the date and time of your visit. We collect this data through server logs and cookies (see Cookies section below). This information helps us understand how visitors use our site, diagnose technical issues, and improve the shopping experience.
How We Use Your Information
We use the information we collect for the following purposes:
- Order fulfillment: Processing your order, arranging shipping, sending order confirmations and tracking information, and handling returns and refunds.
- Customer support: Responding to your questions, resolving issues with orders, and communicating about your account.
- Site improvement: Analyzing usage patterns to improve site performance, navigation, and content.
- Fraud prevention: Screening transactions for fraudulent activity and protecting our site and customers from unauthorized use.
- Legal compliance: Meeting our obligations under applicable laws, including tax reporting and responding to lawful requests from government authorities.
We do not use your information for automated decision-making or profiling that produces legal effects or similarly significant effects on you.
Information Sharing
We never sell your personal information. We do not rent, trade, or otherwise make your data available to third parties for their marketing purposes. We share your information only in the following limited circumstances:
- Service providers: We share data with third-party service providers who help us operate our business, including our payment processor (to process transactions), shipping carriers (to deliver your orders), email service providers (to send order confirmations and shipping notifications), and our hosting provider. These providers are contractually obligated to use your data only for the specific services they provide to us and to maintain appropriate security measures.
- Legal requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
Cookies
Our site uses cookies — small text files stored on your device — to provide core functionality and improve your experience. We use the following types of cookies:
- Essential cookies: Required for the site to function properly. These include session cookies that maintain your shopping cart, login state, and checkout progress. Without these, the site cannot operate as intended.
- Analytics cookies: Help us understand how visitors interact with our site by collecting anonymous usage data such as page views, time on site, and navigation paths. This data is aggregated and does not identify individual users.
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect site functionality, particularly the shopping cart and checkout process.
Your Rights
Depending on your state of residence, you may have specific rights regarding your personal data. We honor the following rights for all customers regardless of location:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to correction: You may request that we correct inaccurate or incomplete personal information.
- Right to deletion: You may request that we delete your personal information, subject to certain legal exceptions (for example, we must retain order records for tax and accounting purposes).
- Right to opt out: You may opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email or by emailing us directly.
Texas residents: Under the Texas Data Privacy and Security Act, you have additional rights including the right to know what personal data we collect, the right to request deletion, and the right to opt out of the processing of personal data for targeted advertising. We do not sell your data or use it for targeted advertising.
California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information is collected, request its deletion, and opt out of its sale. We do not sell personal information. You may exercise your rights by contacting us at the address below. We will not discriminate against you for exercising your privacy rights.
To exercise any of these rights, email us at support@neesaybar.store with “Privacy Request” in the subject line. We will verify your identity and respond within 30 days.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Order records, including your name, address, and transaction details, are retained for seven years to meet tax and accounting obligations. Account information is retained until you request deletion. Website usage data is retained in aggregated, anonymized form indefinitely for analytics purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include TLS encryption for all data in transit, tokenized payment processing, restricted access to personal data on a need-to-know basis, and regular security reviews of our systems and processes.
No method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. If you become aware of any unauthorized access to your account or data, contact us immediately.
Children’s Privacy
Our site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy on this page and update the effective date. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, contact us at:
Neesay, LLC
2204 W Park Blvd, #3202
Plano, TX 75075
support@neesaybar.store